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General Issues » JCAPI v2 32bits dll makes my IE8 crash

Author: igor.conti, Visitor
20/12/2011 18:27:27
Hi Tommy,

I've noticed a new problem with JCAPI v2 : when I launch a Java applet that needs JCAPI v2 in Internet Explorer 8 on a 32bits system the same popup as before ("Internal error occurs") appears and IE crash.

When I try this on a command line mode, with another Web Browser, or on a 64bits system there's no problem.

When IE crash a trace file (attached to this post) appears on my Desktop and in this file I can see that the problem comes from JCAPI32.dll.

Except this one I can't get any trace such as Java console or Windows report.

I've also joined to this post a zip file that contains all the necessary to reproduce the problem : just unzip it where you want and edit the JNLP file to remplace the path "C:/Travail/Projets/WebSignShort/dist/" at line 2 with the path to the JNLP file (with / instead of \ and a / at the end of the path). Then you can launch the launch.html file.

I hope that this would help you to find the problem.

Thank you.

Regards,
Igor

Filename hs_err_pid3576.log
Description Trace File by IE8
Filesize 14 Kbytes
Downloaded 640 time(s)
[Disk] Download

Filename dist.zip
Description Zip file to reproduce the problem
Filesize 2486 Kbytes
Downloaded 116 time(s)
[Disk] Download


Author: tommy, Visitor
21/12/2011 15:21:40
Hi Igor,

Hmm, that sounds like yet another problem with the third party obfuscation tool used by JCAPI. I'll look into this.
Thank you for notifying us about this issue.

Regards,
Tommy

Author: tommy, Visitor
22/12/2011 16:36:44
Hi Igor,

I've sent you (via email) a new build of our JCAPI JAR file. It contains a non-obfuscated 32-bit DLL which should solve your problem.
Can you please test that one and get back to us with your comments?

Thanks.

Regards,
Tommy

Author: igor.conti, Visitor
22/12/2011 20:11:52
Hi Tommy,

Great, it works perfectly.

I've tested it with Java 1.6.0_30 and Java 1.7.0_02.

The previous version seemed to work with other web browsers (Firefox, Chrome) or systems (Vista, Seven) even with a 64bits system ; I suppose that this one will also do.

I hope that you will make a "final" version as soon as possible.

Thank you.

Regards,
Igor

Author: tommy, Visitor
03/01/2012 21:32:41
Hi Igor,

I've tried to reproduce your crash on the following x86 configurations, but failed:
Windows Vista (Service Pack 2)
IE 8 (8.0.6001.19019)
Java 1.6.0_23

Windows XP (Service Pack 3)
IE 8 (8.0.6001.18702)
Java 1.5.0_22

Windows Server 2003 R2 (Service Pack 2)
IE 8 (8.0.6001.18702)
Java 1.5.0_22

Can you please provide us with more details regarding your configuration? We really need to replicate your problem if we're going to get it fixed.

Thanks.

Regards,
Tommy

Author: igor.conti, Visitor
05/01/2012 16:34:42
Hi Tommy,

My configuration is the following :

Windows XP Professionnel (Service Pack 3)
IE 8 (8.0.6001.18702)
Java 1.6.0_30 (ou Java 1.7.0_02)

I hope that this will help you.

Regards,
Igor

Author: tommy, Visitor
09/01/2012 22:18:11
Hi Igor,

Good news. We've been able to reproduce your crash in a deterministic way through a very small test program. We've also sent this test package to the manufacturer in order for them to find a solution to the problem.

Hopefully, they'll have some fix ready during the coming weeks.
I'll let you know when we have more info available about this.

Regards,
Tommy

Author: tommy, Visitor
19/01/2012 21:07:36
Hi Igor,

The bug has now been fixed and a new version of JCAPI containing this fix has been released. The new version of JCAPI is 2.1.1 and you can download it from our public download page.

Regards,
Tommy




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